Privacy Policy god55casino — Our Commitment to Protecting Your Data

This Privacy Policy describes how god55casino collects, uses, discloses and protects personal data. It applies to all information you provide when registering an account, using the platform, contacting customer support or interacting with any of our services.

When you register an account at god55casino, you agree that we will process your personal data in the manner described in this policy. We are committed to processing your data lawfully, transparently and fairly. god55casino only collects data that is strictly necessary for the stated purposes — we do not collect excessive or irrelevant data beyond the services we provide.

This policy should be read together with Terms and Conditions god55casino. In the event of any conflict between the two documents regarding data privacy, this Privacy Policy shall prevail.

God55casino collects two main categories of data: data you provide directly to us, and data we collect automatically when you use the platform.

Data you provide directly:

• Identity information: Full name, date of birth, national identity card number (MyKad) or passport.
• Contact information: Email address, mobile number and residential address.
• Financial information: Bank name, bank account number, account holder name, and registered e-wallet details.
• KYC verification documents: A copy of your MyKad or passport, bank statement, and any other supporting documents required for identity verification.

Automatically collected data:

• Technical data: IP address, web browser type, operating system and device data.
• Usage data: Games played, total wagering amount, session duration, and transaction history.
• Cookie data: Cookie data to keep platform functions running smoothly and enhance the user experience.

Your personal data is used solely for legitimate purposes directly related to god55casino services. We do not use your data for undisclosed purposes without obtaining your prior consent.

God55casino takes a very careful approach to data sharing. We do not sell players' personal data to any party. Data is only shared in limited and necessary situations, as described below.

• Payment service providers: Information that must be shared with licensed payment processors to facilitate deposit and withdrawal transactions smoothly.
• Identity verification providers: KYC data is shared with licensed third-party identity verification services for the purpose of MyKad and related document verification.
• Regulatory body: Information required by law to be reported to the relevant authorities, including mandatory AML reporting.
• Technical infrastructure providers: Cloud and hosting service providers that help us operate the platform, all of which are bound by strict data protection agreements.

Player data security is the top technical priority at god55casino. We invest seriously in security infrastructure to ensure your information is always protected.

• 256-bit SSL encryption: All data transmitted between your browser and god55casino servers is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia.
• Data segregation: Player data is stored in an environment that is isolated from company operational data, with strict access controls in place.
• Two-factor authentication (2FA): 2FA is available for account login, adding an effective extra layer of security.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to detect and respond to any threats in real time.
• Regular penetration testing: god55casino conducts regular security testing by independent security experts to identify and address any system vulnerabilities.

While we take all reasonable measures, no system is 100% immune to risk. We therefore encourage players to also take their own precautions, such as using a strong password, not sharing login credentials, and ensuring the device used to access your account is secure.

God55casino uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and tailor content to your preferences.

• Essential cookies: Required for the platform to function properly — including maintaining login sessions and language preferences. These cookies cannot be disabled.
• Analytics cookies: Helps us understand how players use the platform so we can continuously improve our services. This data is collected in aggregate and does not identify individuals.
• Preference cookies: Saves your preferences such as display settings, favourite games, and language selection for a smoother return experience.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the core functionality of the god55casino platform. For more information on managing cookies, please refer to your web browser's help documentation.

As a god55casino player, you have certain rights regarding your personal data. We respect these rights and will do our best to help you exercise them.

To exercise any of the above rights, please contact the god55casino customer support team via live chat or email. We will process your request within 30 days. Please note that some data deletion requests may be limited by our legal obligations to retain certain records (e.g. financial transaction records for AML purposes).

God55casino retains your personal data only for as long as necessary to fulfil the purposes stated in this policy. The following are our general data retention guidelines:

• Active account data: Retained for the duration of your active account plus 5 years after account closure, to meet regulatory requirements.
• Financial transaction records: Retained for a minimum of 7 years after a transaction is made, in line with anti-money laundering legal requirements.
• KYC documents: Retained for the duration of the active account period plus 5 years after account closure.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Analytics data: Collected in aggregate form without personal identifiers and may be retained indefinitely.

God55casino reserves the right to update or modify this Privacy Policy at any time. Changes take effect as soon as the updated version is published on this page. The "Updated" date at the top of this page will always reflect the latest version of this policy.

For material changes that significantly affect how we process your data, god55casino will notify you via your registered email or through a prominent notice on the platform at least 14 days before the changes take effect. You will be given the option to accept the changes or close your account if you do not agree.

We encourage you to review this page periodically to stay informed of god55casino's latest privacy practices. Continued use of our platform after changes are published constitutes your acceptance of those changes.

If you have any questions, concerns, or wish to exercise your privacy rights, the god55casino support team is ready to assist you through the following channels:

• Live chat: Available 24/7 directly from the god55casino platform. This is the fastest way to get a response.
• Privacy email: [email protected] — for privacy-related enquiries and formal data access or deletion requests.
• Official Telegram channel: For general communication and basic support.

Our support team can communicate in Malay, English, and Mandarin. We are committed to responding to all privacy-related enquiries within 3 business days, and formal requests (such as data access or deletion) within 30 days.